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How readable is what you write?
What we write should be easy to understand. (And the test should not be whether our legal advisors understand the content we develop.The test should be whether our readers do.) “Readability” is the…...
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Are you publishing a “Guide to engaging with us?”
Dealing with a regulator can be daunting – not just in terms of adhering to compliance obligations, but simply in understanding who to ask what using which channel. As part of keeping those… Read More →
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7 things to do today, to make people read 93% more of what you write
What we write should be easy to understand – not by our lawyers, but by our audience. “Readability” is the ease with which text can be read and understood. We make what we… Read More →
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Focus on new businesses now, save on conflict later
Because we typically have limited resources, as a regulator our education efforts need to focus on the groups that matter most. Which groups’ choices – and mistakes – have the biggest impact on… Read...
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From the psychologist’s couch: 16 concepts that (probably) motivate the...
What motivates and shapes the behaviour of those we regulate? We know it’s a long conversation, but here are 15 quick concepts in psychology with at least a partial answer. It’s not a… Read More →
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The 16 myths, fallacies and follies of regulatory compliance
I have had compliance-related assignments in 21 countries around the world, in Africa, Asia-Pacific, Europe, the Balkans and the Americas. My engagements with regulators have taught me two things: best...
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